Satisfaction Guarantee
Within 30 days of receipt of your shipment, you may return any new, unused, and uninstalled item for refund. No questions. Simply contact us for a return authorization number. We will give you instructions on packaging your return and the best address to send your package for quick processing of your shipment.
If your shipment arrives and is missing any parts please let us know. Just contact us within 5 days of the receipt of the order and we will have the missing parts shipped to you from the quickest source available. Our customer service associate will discuss the delivery time frame with you.
Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items.
You can also cancel unshipped items. Contact us to find out more about how to cancel your order.
Problems or Questions?
If you have any problems with your order, please don’t hesitate to contact us.
Refunds
Please allow 5 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.
Packing and Sending Your Return
Simply include a copy of the return authorization email from our Customer Service team with your return, and wrap the package securely. Returned items need to be in their original packaging. Clearly mark on the outside of your package the RGA number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail.
Gift Cards
Gift cards are not refundable and cannot be exchanged for cash.
NOTE: Customers are responsible for any actual outbound shipping charges.
Send the package to the following address:
Libra Trailer Parts
5837 Distribution Dr.
Memphis, TN 38141